Pricing

Priced against what you actually deploy

Three tiers covering single-site clinics through to national health networks. Every quote is itemised, so you can see exactly what drives the number before you commit to anything.

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Essential

Single-site clinics and practices getting their first connected system.

Customper provider / month

Billed annually. Minimum commitment applies.

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What is included

✓ Unified EMR and clinical documentation
✓ Appointment management and reminders
✓ Patient portal
✓ Billing and claims
✓ Standard reporting dashboards
✓ Shared cloud (SaaS) deployment
✓ Standard business-hours support
✓ Guided onboarding and configuration

What is included at each level

Everything in a lower tier is included in the ones above it.

Capability	Essential	Professional	Enterprise
Unified EMR & documentation	✓	✓	✓
Appointment management	✓	✓	✓
Patient portal	✓	✓	✓
Billing & revenue cycle	✓	✓	✓
Doctor portal & worklists	—	✓	✓
AI documentation & coding	—	✓	✓
Predictive analytics	—	✓	✓
Laboratory management	—	✓	✓
Pharmacy	—	✓	✓
Telemedicine	—	✓	✓
Mobile applications	—	✓	✓
MediCampus	—	—	✓
HL7 / FHIR integrations	Standard	Extended	Custom build
Analytics & BI	Standard	Advanced	Advanced + exports
Deployment model	Shared cloud	Shared or dedicated	Any, incl. on-premises
Data residency choice	Regional	Region of choice	Your premises
Air-gapped operation	—	—	✓
Support	Business hours	24×7	24×7 + named TAM
Implementation	Guided	Dedicated manager	Onsite + migration
Custom SLA	—	—	✓

How we quote

Four steps, no pressure

We would rather lose a deal early than discover a mismatch during implementation.

Scoping conversation

A 30-minute call covering your facilities, current systems, clinician headcount and any regulatory constraints. No slides.

Written scope

We send back what we understood, including what we would recommend you do not buy yet. You correct anything we misread.

Itemised quote

Licence, implementation, integrations and pass-through costs listed separately with the assumptions behind each figure.

Proof before signature

A demo environment configured with your workflows, so your clinicians evaluate the actual thing rather than a generic tour.

Questions

Pricing questions we are asked most

Why are prices not listed publicly?

Healthcare deployments vary enormously in scope. A twelve-bed clinic and a national hospital network need different modules, integration work, data migration and support commitments. Publishing a single per-seat figure would be misleading for almost everyone. We quote against your actual requirements after a short scoping conversation, and the quote is itemised so you can see what drives the number.

How is the platform licensed?

Essential and Professional are licensed per active provider per month, billed annually. Enterprise is an annual licence priced by scale, module set and deployment model. Administrative and support staff accounts are not charged separately — you pay for clinicians using the system, not for everyone who logs in.

What is not included in the licence fee?

Third-party costs that we pass through at cost rather than mark up: cloud infrastructure spend in a dedicated-cloud deployment, SMS and messaging gateway charges, payment gateway fees, and any third-party clinical content or terminology licences your jurisdiction requires. These are itemised in the proposal so nothing arrives as a surprise.

Is there a minimum commitment?

Yes. Annual terms are standard because implementation, migration and training represent real work on both sides, and a healthcare system is not something an organisation should be switching every few months. Multi-year terms attract better rates. We will tell you the break-even point honestly rather than pushing the longest term.

What does implementation cost?

Implementation is quoted separately from the licence because it depends on how much data you are migrating, how many interfaces need building and how many staff need training. It is a one-off cost, itemised by workstream, and we will not start it until you have agreed the scope in writing.

Can we start with a subset of modules?

Yes, and most organisations do. Because every module runs on the same platform, adding one later is a configuration change rather than a migration project. There is no penalty for starting narrow, and no integration cost when you expand.

Do you offer pricing for public sector or academic institutions?

Yes. Government health bodies, public hospitals and medical universities have different procurement processes and budget cycles, and we price and contract accordingly. Tell us which framework or tender process applies and we will work within it.

What happens to our data if we leave?

It is yours. We provide a full structured export of your clinical and operational data in standard formats at no additional charge, and we will support your migration to another system during the notice period. Data portability is written into the service agreement rather than left to goodwill.

Tell us what you need to run

A short scoping call is enough for us to give you a realistic number. If we are not the right fit, we will say so.

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